Privacy Policy

Last Updated: 2026-11-06
Company Name: oriom

Types of personal information collected

Base data points

We may collect the following types of personal information from users:

  • Name
  • Contact information (e.g., phone number)
  • Payment information (e.g., M-Pesa details)
  • Shipping address

Additional data collection methods

We may also collect personal information through:

  • User inquiries via WhatsApp
  • User interactions on our website

Cookie usage and tracking technologies

Types of cookies

We utilize the following types of cookies on our website:

  • Essential cookies: Necessary for the website to function properly.
  • Performance cookies: Used to analyze user behavior and improve website performance.

Purpose of cookies

Cookies are used for the following purposes:

  • To enhance user experience by remembering user preferences.
  • To analyze website traffic and usage patterns.

Control options

Users can manage cookie preferences through their browser settings. Users may choose to disable cookies, but this may affect the functionality of the website.

Data sharing with external services

Types of third parties

We may share personal information with the following types of third parties:

  • Payment processors (e.g., M-Pesa)
  • Delivery service providers

Purpose of sharing

Personal information may be shared for the following purposes:

  • To process payments for purchases made on our website.
  • To facilitate the delivery of products to customers.

Data protection measures

We implement appropriate technical and organizational measures to protect personal information shared with third parties.

Storage duration and criteria

Retention periods

The retention periods for personal information are as follows:

Type of Information Retention Period
Customer account information As long as the account is active
Transaction records 5 years from the date of transaction
Inquiries 1 year from the date of inquiry

Deletion procedures

Upon expiration of the retention period, personal information will be securely deleted or anonymized.

User entitlements and controls

Access

Users have the right to request access to their personal information held by us.

Correction

Users may request correction of any inaccurate or incomplete personal information.

Deletion

Users have the right to request deletion of their personal information, subject to legal obligations.

Portability

Users may request to receive their personal information in a structured, commonly used, and machine-readable format.

Protection of minors' information

Age restrictions

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Parental controls

Parents and guardians are encouraged to monitor their children's online activities and to contact us if they believe we have collected personal information from a minor.

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